By purchasing through our website, you agree to all our terms, shipping and otherwise.
US CUSTOMER SHIPPING INFORMATION: Due to the variations in item size and weight, shipping costs are figured individually. As we are usually able to mail flat rate, this will create some shipping overages. However, we will always pack items in the most reasonable and least expensive way possible. Orders weighing 15 oz or less will be mailed First Class only unless the items are too bulky OR other arrangements have been made. We charge a handling fee per package. Excess shipping fees over $1.50-$2.00 (depending on size of order) will be refunded. Packages with a value of $100.00 and over will require additional insurance and a signature confirmation. You may waive this fee and ask for this to be refunded to you. However, you must accept full responsibility if something detrimental happens to the package. We will not refund or replace your purchase.
USPS Priority Mail is a trackable service, but can be sketchy at best. BE AWARE OF YOUR LOCATION: If the tracking shows your package delivered and you claim you did not receive your package, we cannot file a claim with the USPS. As a result, we will not be able to refund or replace your purchase. If you have any concerns whatsoever, please contact me and we will require a signature delivery for your order, no matter the amount of the order. This may require an additional payment.
FPO/APO: We are happy to ship packages to our service members and their families overseas.
INTERNATIONAL CUSTOMER SHIPPING INFORMATION: Please be aware that your package will ship USPS Priority Mail only unless you contact us and make arrangements otherwise. This service does not have guaranteed tracking and insurance outside of the United States. By shipping this method, you agree that Missouri River Soap is not responsible for your package at any time after it reaches US Customs. No refunds will be given for a lost or damaged package as we have no recourse ourselves to file a claim. BE AWARE OF YOUR LOCATION: No refunds or replacements will be given if you claim you did not receive your package but any tracking that is available shows that you did. Missouri River Soap is not responsible for any fees incurred by Customs. If you have any concerns about these requirements whatsoever, please contact me and we can arrange an alternate form of shipment. This may require an additional payment.
Please understand that we are a small hobby business and cannot be responsible for packages that are shown delivered but go missing. The above information is not to just remove ourselves from liability but is the result of the fact that we also have no recourse to resolve the situation financially. Production at our level is very costly and the time and effort we put into the business is also very valuable. We will do anything in our power to resolve any and all situations and work on your behalf with the USPS to resolve any situations that may arise.